Mr Sunil Bharti: Are You Listening? Your company (Bharti Airtel) is setting benchmarks for Poor, Horrible, Bad Customer Service & Unethical Practices
Mr Sunil Bharti, Are you listening?
In Late June 2012, I had written about my experience with a potential scam that Bharti Airtel could be running which could runs into millions.
A simple scam where they activate some 1 rupee a day service without asking for consent from the user and deduct money. An investigation & research on google threw pages after pages of such complaints. Just check for yourself using this link and see what how many horror stories there are about people being cheated by Airtel.
Anyway, I had blogged about it, tweeted the incident & even posted the same on Airtel facebook page. This is their response (or the lack of it) and the story further.
Their folks on twitter (either their agency or whoever is managing that account) made the right noises but then nothing happened.
Till date, no one has contacted me or reached out to me to address this. This proves that their responses on twitter are just useless facade and they have no intention of addressing the issue.
I gave them enough time and gave all the information but zilch results.!!! It’s been 2 months.
I had posted the same on facebook and attached is their response. Same cookie cutter promise of a response & action but nothing has happened.
No effort on Airtel part to reach out or address the issue. Only false promises and no real action.
The question is why Airtel is indulging in such unethical practices & a potential fraud of charging consumers of services which they have never asked for? Surely, so many people complaining about the same must haven’t got unnoticed by the company.
So, the real question is why is Airtel not doing something about it and addressing the core issue.
So, Mr Sunil Bharti, are you listening?