business processes

Making Enterprise Gamification Work – Part 2: Get the definition of enterprise gamification correct

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In the previous post, I mentioned the consequences of using the standard definition of gamification within the enterprise. So, this raises the question: If not this definition of gamification then what to use within the enterprise?

Lets understand, at an abstract level,  how organizations work and what they want to achieve?

  • Organizations usually have structured business processes that are core to the day-to-day operations. Each function/department defines it’s own set of business processes and employees are expected to follow these processes as part of their day-to-day work
    • For example: Sales process on how to capture leads, customer conversation records, customer support queries, software development process, project management process, recruitment, procurement etc.
  • These business processes are usually implemented on top of systems which employees use as part of their work
    • For example: project tracking platform. Learning management system, CRM & HR systems etc
  • In an organization, either something (process/system) would be broken & the organization would want to fix it or the organization wants to embark on a new path. This usually takes form of ‘Change Management’ initiatives or initiatives that amplify a given behavior.
    • For example: Sales people not updating the Sales system after they meet prospects. People not taking part in community activities. Organization wanting that all employees get trained in a particular area. etc
  • Organization usually rewards people who demonstrate the behavior that is being promoted in hope of setting the right examples/motivating people.

In light of above, a definition of gamificaton that would work best in organizations is:

Gamification is about driving desired user behavior / change management, in your systems & business processes, through a combination of rewards & recognition with social constructs

Am sure that if you use this definition to explain gamification, most people would not only get it but realize the need for it and get to to the next question of “how do we do it”

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